FAQ

You can activate eSIM Nexus by scanning the QR code provided after purchase. The activation process takes just a few minutes.

Many newer devices, such as those from Apple, Samsung, and Google Pixel, support eSIM technology. Check the list of compatible devices to confirm your device's compatibility.

eSIM Nexus is available in over 190 destinations. To check coverage for your travel destination, visit the Destinationspage.

We offer a variety of data plans depending on your destination and data needs. Visit our Plans and Prices page for details.

To install your eSIM, scan the QR code and go to your device’s settings to add a new cellular plan. Follow the prompts to complete activation.

Each plan has a different validity period depending on the selected package. The duration will be clearly stated when you choose your plan.

No, an eSIM is assigned to a single device and cannot be transferred to another. Each device requires its own eSIM.

Yes, on dual-SIM devices, you can use an eSIM and a physical SIM card simultaneously.

You can easily top up your data plan through our website. If you face any issues, our customer service team is here to assist you.

Once a data plan is activated, it cannot be canceled or refunded. We recommend selecting a plan that best fits your travel needs to avoid unused data. If you have any questions regarding your plan, feel free to contact our customer support team.